Refund Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

Non-returnable items:

  • Used items that are sold “as-is“ (For example: any physical media with a condition that is not marked as “Mint (M)” at time of purchase)
  • Digital goods (Downloadable music/video/images, music licenses/leases, consultation services)
  • Subscription fees (Via this website or any third-party platform)
  • Promotional items (Such as a free item(s) received as part of a regular purchase order)

To complete your return, we require a receipt or proof of purchase. If you cannot provide reasonable proof of purchase, you will not receive a refund.

Please do not send your purchase back to any manufacturer.

There are certain situations where only partial refunds are granted:

  • Items with obvious signs of use
  • New/factory-wrapped vinyl record, CD, DVD, cassette tape, VHS tape, software, or video game that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted to your account.

Next, contact your bank. There is often some processing time before a refund is posted. Banks almost never process your refund as quickly as they process a new purchase.

If you’ve done all of this and you still have not received your refund yet, please contact us at manager@dollarrecstapes.com.

Sale Items Policy

Only regular priced items may be refunded. Sale items cannot (and will not) be refunded.

We rarely replace items that are defective or damaged, because our inventory is built upon individual stock and one-of-a-kind stock. If you need an exchange, and we don’t have the same item in stock, we may consider an exchange for an equivalent item or similarly-priced item. Please send us an email at manager@dollarrecstapes.com and we will respond with instructions to return.

Shipping Returns

To return your product, please send us an email at manager@dollarrecstapes.com and we will respond with instructions to return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at manager@dollarrecstapes.com for questions related to refunds and returns.